We understand that plans change. Our policy is designed to be fair to both guests and to us — a small property where every booking matters. If you need to cancel, please contact us as early as possible.
Quick Summary
- More than 14 days before arrival — Full refund
- 7–14 days before arrival — 50% refund
- Less than 7 days before arrival — No refund
- Peak season (Oct–Jan, Apr–Jun) — Stricter terms apply (see below)
Standard Booking Cancellations
For bookings outside peak season, the following cancellation terms apply:
- Cancellation 14+ days before check-in: Full refund of any advance payment, minus a processing fee of ₹500.
- Cancellation 7–14 days before check-in: 50% refund of the total booking value.
- Cancellation less than 7 days before check-in: No refund. The full booking amount will be charged.
Peak Season Cancellations
During peak season (October–January and April–June), the following terms apply:
- Cancellation 21+ days before check-in: Full refund minus ₹500 processing fee.
- Cancellation 10–21 days before check-in: 50% refund.
- Cancellation less than 10 days before check-in: No refund.
No-Show Policy
If you fail to arrive on your scheduled check-in date without prior notice, the full booking amount will be charged and the booking will be considered cancelled. The room may be released after 24 hours without further notice.
Booking Modifications
We will do our best to accommodate changes to your booking dates. Modifications are subject to availability and must be requested at least 7 days before your original check-in date. Changes to dates within peak season may be subject to rate adjustments.
To modify your booking, please contact us directly at +91 99170 03456 · +91 94102 85437 info@shivohamretreat.com.
Cancellation by Shivoham Retreat
In the unlikely event that we need to cancel your booking due to circumstances on our end, you will receive a full refund of all amounts paid. We will notify you as early as possible and will make every effort to help you find alternative accommodation.
Force Majeure
In cases of cancellation due to circumstances beyond either party's control — such as natural disasters, government-mandated closures, or serious illness — we will work with guests to reschedule rather than apply standard cancellation fees. Please contact us directly in such situations.
Questions
If you have any questions about this policy or need to discuss your booking, please reach out directly:
Shivoham Retreat
+91 99170 03456 · +91 94102 85437
WhatsApp ·
info@shivohamretreat.com