We collect only what we need to respond to your enquiries and manage your booking. We never sell or share your data with third parties for marketing purposes.
1. Information We Collect
When you use this website or contact us, we may collect the following information:
- Contact details — name, email address, phone number
- Booking information — dates, number of guests, room preferences
- Messages — the content of enquiries or messages you send us
- Usage data — pages visited, time spent on pages (collected anonymously via analytics)
We do not collect payment card details directly. Any payments are processed through secure third-party payment providers.
2. How We Use Your Information
We use the information you provide to:
- Respond to your enquiries and confirm bookings
- Send booking confirmations and pre-arrival information
- Improve our website and services based on usage patterns
- Comply with legal obligations
We will only contact you for marketing purposes if you have explicitly consented. You may withdraw consent at any time by emailing us.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share limited information with:
- Service providers — companies that help us operate the website or process payments, bound by confidentiality agreements
- Legal authorities — when required by law or to protect the rights of Shivoham Retreat and its guests
4. Data Storage and Security
Your information is stored securely and retained only for as long as necessary to fulfil the purposes described in this policy, or as required by law. We implement appropriate technical and organisational measures to protect your data against unauthorised access or disclosure.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where no legal obligation requires us to retain it)
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us at info@shivohamretreat.com.
6. Cookies
This website uses minimal cookies — primarily to ensure the website functions correctly and to collect anonymous usage analytics. We do not use tracking cookies for advertising. You can disable cookies in your browser settings, though this may affect certain features of the website.
7. Contact
For any questions about this Privacy Policy or how we handle your data:
Shivoham Retreat
Dehradun, Uttarakhand, India 248001
+91 94102 85437 · +91 99170 03456
info@shivohamretreat.com